Amazon Top Seller Awarded to American Musical Supply
Media Contact: Mary Schnack
800-529-7599
American Musical Supply Awarded Amazon Services Top Seller Award for Holiday 2009
Delray Beach, FL, April 27, 2010 – Musical instrument and sound equipment retailer American Musical Supply has been awarded the Top Holiday Seller 2009 designation by the Amazon Services team.
According to Amazon Services, American Musical Supply ranks among the top of all Amazon sellers over the 2009 holiday season on the basis of net sales, and their customer satisfaction metrics also received the highest marks (in other words, A+).
American Musical Supply uses Ability Marketplace interface software from Ability Commerce to integrate their order management system with Amazon.com systems, and relies on marketing services provider Marketing Concepts (sister company of Ability Commerce) to manage shopping feeds and customer care.
The Ability Marketplace interface automates the data feeds required, allowing American Musical Supply to offer a wider array of products on Amazon.com without the increased costs of manual entry. “The interface keeps our inventory and product information accurate,” says Helena Lungstrom, Marketing Concepts’ Amazon services manager for American Musical Supply, “and accurate information leads directly to the kind of customer satisfaction necessary for truly award-winning service.”
American Musical Supply CEO James Hovey added, “In today’s transparent marketplace, any direct marketer’s multichannel strategy ultimately stands or falls on its ability to fulfill customer expectations so we’re very pleased that Amazon Services recognizes our insistence upon excellent customer service and fulfillment, which we provide across all our sales channels.”
The Marketing Concepts services team is responsible for ensuring high-quality customer care and accurate information, primary contributing factors to American Musical Supply’s excellent satisfaction ratings.
For more information on Ability Commerce, please go to www.abilitycommerce.com or contact [email protected] and (561)330-3151.
About American Musical Supply
American Musical Supply (www.americanmusical.com), number 214 on the Internet Retailer Top 500, is a national multi-channel marketer of musical instruments and sound equipment. They offer a complete selection of musical supplies and accessories at great prices. Their operations are headquarters in Midland Park, New Jersey.
About Ability Commerce
Ability Commerce (www.abilitycommerce.com) designs ecommerce software and solutions to meet the specific needs of catalogers and direct marketers. Together with their parent company, Marketing Concepts, they employ more than 120 staff members with offices in Delray Beach, Florida and Spicer, Minnesota.
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